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      Common Troubleshooting Steps for MicroTouch Android Touch Computers

      By following these common troubleshooting steps, you can often resolve many issues plaguing your Android Touch Computer.

       

      1. Restart the Touch Computer: A simple restart can often resolve minor glitches and performance issues. Press and hold the power button on your Touch Computer, then select the "Restart" option. This will refresh the system and clear temporary files.

      2. Update your Touch Computer's software: Keeping your Android Touch Computer's software up to date is crucial for optimal performance and security. Go to the "Settings" menu, scroll down to "System," and select "System Updates" to check for any available updates. Install the updates if there are any.

      3. Update Google Play and Apps: Updating both Google Play Store and associated apps can resolve many issues. See our article about the common methods to update Play and apps. 

      4. Clear app cache and data: Accumulated cache and data from apps can impact your Touch Computer's performance. Head to "Settings," choose "Apps" or "Applications," select the app causing issues, and tap on "Storage." From there, you can clear the cache or even delete the app's data entirely (be cautious with this option as it will delete all app-related information).

      5. Check for problematic apps: If your Android Touch Computer is experiencing frequent crashes or slowdowns, a specific app may be the culprit. Boot your Touch Computer into Safe Mode by pressing and holding the power button, then long-pressing the "Power off" option. In Safe Mode, only pre-installed apps will be available, allowing you to determine if the issue persists. Uninstall any recently installed apps that may be causing problems.

      6. Free up storage space: Insufficient storage can lead to various issues on your Android Touch Computer. Delete unnecessary files, videos, and unused apps. To see storage:

        • Go to "Settings" on your Android Touch Computer.

        • Select "Storage" or "Storage & USB."

        • You'll see the available space displayed for internal storage and SD card (if applicable).

        • If storage space is low, consider deleting unnecessary files or moving them to external storage.

      7. Check network connections: If you're experiencing connectivity issues, start by toggling airplane mode on and off. Additionally, ensure that Wi-Fi or NIC is enabled and that you're within range of a stable network if using wifi. Restart your router or contact your network provider if the problem persists.
      8. Perform a factory reset (last resort):If all else fails and your Android Touch Computer continues to have severe problems, performing a factory reset can be a last resort. Be aware that a factory reset will erase all data and settings on your Touch Computer, so make sure to back up any important files beforehand. To Factory Reset your Touch Computer

      • Go to "Settings" on your Android Touch Computer.

      • Select "System" or "About Touch Computer."

      • Tap on "Reset" or "Reset options."

      • Choose "Factory data reset" or "Erase all data."