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      Google Play Store Keeps Crashing on Android

      Play can occasionally require maintenance. Below are a few tips to correct issues with Play, and keep or get it running well again.

      Close Un-used Apps

      The more applications you open on your Touch Computer, the less Random Access Memory (RAM) is available for other applications to run effectively without issues. If Google Play Store keeps crashing on your Android Touch Computer, close apps you aren’t using to free up memory for Google Play Store to run smoothly.

      Force Quit Play Store

      The Force Stop tool terminates an application and other related processes running in the background. It’s one of the easiest ways to correct a malfunctioning app on Android Touch Computers.

      • Long-press the Play Store icon on the Home screen or app launcher and tap the info icon.

      • Select Force Stop and tap OK on the confirmation prompt.

      • Tap Open to relaunch Play Store.

      If Play Store keeps crashing after force quitting the app, clearing its cache should stabilize its performance.

      Clear Google Play Store Cache

      Google Play Store creates cache files (otherwise known as Temporary files) when you install applications or app updates and perform other actions on the app. 

      Temporary files can sometimes disrupt the app’s performance. Besides eating up your Touch Computer’s storage space, these temporary files can cause the Play Store to crash and exhibit other performance-related issues. 

      To clear Google Play Store’s cache data:

      Settings > Apps & notifications > All Apps or App info > Google Play Store > Storage & cache and tap Clear Cache.

      Relaunch the Play Store and check if it no longer crashes. If the problem persists, delete Google Play Store’s data and try again.

      Clear Google Play Store Data

      Deleting Google Play Store’s data will reset the app’s preferences (auto-download configurations, security & authentication settings, etc.) to default. On the bright side, the operation can eliminate data corruption and other Google Play Store issues.

      Open the Google Play Store app menu (Settings > Apps & notifications > All Apps or App info > Google Play Store), select Storage & cache, tap Clear Storage, and select OK on the confirmation prompt.

      Clear Google Play Services Cache


      Google Play Services is a background application that keeps other Google apps updated and running on your Touch Computer. If Play Store keeps crashing despite clearing its cache and app data, deleting Google Play Services’ cache could fix the problem.

      Go to Settings > Apps & notifications and tap App info (or See All Apps).

      • Select Google Play services.

      • Select Storage & cache.

      • Tap Clear Cache.

      Grant Play Store Background Data Access

      Google Play Store will sometimes malfunction if it doesn’t have background access to your Touch Computer’s internet. Check the app’s settings and make sure background data is enabled.

      • Long-press the Google Play Store icon and tap the info icon to launch the app’s settings menu.

      • Select Mobile data & Wi-Fi.

      • Toggle on Background data.

      Clear Google Services Framework Data

      The Google Framework Services is another important system app that maintains the Play Store and other Google apps on Android Touch Computers. If there’s a problem with this system process, you might encounter difficulty using some Google apps. Clearing the Google Services Framework’s cache and app data will restore it to default and resolve any hidden glitch.

      • Go to Settings > Apps & notification > See All Apps and tap the three-dot menu icon on the top-right corner.

      • Select Show system.

      • Locate and select Google Services Framework on the list of apps.

      • Select Storage & cache.

      • Tap Clear Cache to delete the app’s temporary files from your Touch Computers.

      • Launch Play Store and check if that fixes the problem. If the Play Store keeps crashing, delete Google Services Framework data and try again.

      • Tap Clear Storage and select OK on the prompt.

      Uninstall and Re-install Google Play Store Updates

      Updating the Play Store enhances the performance of Google apps and services on your Touch Computer. However, updates can sometimes not install correctly. In this situation you can remove and the re-install the updates.

      Settings > Apps & notifications > See All Apps (or App info) > Google Play Services.

      • Tap the menu icon in the top-right corner

      • Select Uninstall updates

      • Tap OK

      Open the Google Play Store and check if you’re able to install apps from the store without issues. Otherwise, update Play Store to the latest version and try again.

      Launch Google Play Store, tap the hamburger menu icon, and select Settings. Scroll to the About section and tap Play Store version.

       

      You should get a notification that “A new version of Google Play Store will be downloaded and installed.” Tap OK and wait for your Touch Computer to install the new update.

      The Google Play Store update will continue in the background, and the operation might take a couple of seconds or minutes—depending on your connection speed. You should get a prompt to “Complete setup by installing apps” in the notification center when the Play Store update is complete.

      Factory Reset your Touch Computer

      If all of the less intrusive tips have failed, resetting the device resolved the issue in nearly every case. Settings > System > Reset > Factory data reset

      Once you have reset the Touch Computer and it has rebooted you should:

      • Connect the TouchComputer to WiFi

      • Add your Google credentials

      • Leave the device idle for several minutes (we recommend 10)

      The device will update Play and the other Google services, so it is important to leave the device idle to finish its updates.