Things cause a monitor to be blank/not display an image.
Check that the DC power connector is fully seated.
Check that the AC cable is securely connected to the wall outlet and to the AC to DC converter.
Check that the video signal source device is turned on.
Check that the selected video input signal matches the video cable connection.
The monitor or computer may be in SLEEP mode. Press any key/move the mouse/touch the touchscreen and wait a few seconds to see if the image appears.
Make sure the correct MicroTouch power converter is being used.
Try another MicroTouch-approved power converter if possible.
Sometimes a laptop or multiple monitor setup will not re-initialize properly if the connection is lost - try restarting the computer.
Sign up for our Customer Portal. The portal provides a home base for you to interact with the MicroTouch support and services teams. It gives your a secure place to track and manage all open and closed support tickets—or file a new ticket—so you can move issues along at your own pace, see ticket activity and be reassured that your problems are being addressed. The portal also provides the most efficient method to initiate an RMA.
Launch a Ticket with our technical resource center. The center is here to support you M-F, 8 AM to 5 PM EST.