Touch functionality doesn’t work or works incorrectly.
Completely remove any protective sheets from the screen, then cycle power Off/On.
Make sure the USB cable is properly connected.
Ensure that the monitor is in an upright position with nothing touching the screen, then cycle power Off/On.
Legacy operatic systems, prior to circa 2007, may require drivers to support Touch Devices. Please contact MicroTouch Technical Support (see Launch a Ticket in the footer below).
Very strong magnetic fields can adversely affect touch operation. Try another physical location.
Improper electrical grounding, electrical radiation emissions from surrounding equipment or power line noise can adversely affect touch operation. Try another physical location. Try a surge protector/powerline filter if possible.
Sign up for our Customer Portal. The portal provides a home base for you to interact with the MicroTouch support and services teams. It gives your a secure place to track and manage all open and closed support tickets—or file a new ticket—so you can move issues along at your own pace, see ticket activity and be reassured that your problems are being addressed. The portal also provides the most efficient method to initiate an RMA.
Launch a Ticket with our technical resource center. The center is here to support you M-F, 8 AM to 5 PM EST.