Firmware Install
      Back to home
      1. Knowledgebase
      2. Android Devices
      3. Firmware Install

      Flashing MicroTouch Android Device Firmware

      In this instruction you will learn how to flash the MicroTouch Android Device Firmware using a separate Windows device.

      Open a ticket with support to get the firmware and tools.

      Video of this procedure

       

      Prepare Windows PC - Installing ADB driver:

      • Navigate to the unzipped ADBDriver location and execute “DriverInstall.exe”. On Windows 10 you may need to select “Install Anyway” if Defender is active.

      • Select “Install Driver” from the RK Driver Assistant window.

      • Select “Install” from the Windows Security window.

       

       

      • Once you see Install Driver Ok – The driver has been successfully installed. Select “OK”

      • On the RK Driver Assistant window – Select “x” to end the process.

       

       

      Launching the Flashing tool:

      • Navigate to the unzipped RockChip_Imaging_tool and launch the AndroidTool application.

       

      Connecting the Android Device: 

      • With the imaging tool launched. Connect the USB-C port of the MicroTouch Android device to a USB port on the Windows Device.

      • Once done, you will see “Found One MTP Device” in the tool.

       

       

      Enable USB Debug / Switch to ADB Device: 

      • On the Android Device –Enable “Developer options” 

        (Settings>About Tablet, then tap Build Number 10 times).

      • From Developer options, enable “USB Debugging” (Settings>System>Advanced>Developer Options).

      • Once done, you will see “Found One ADB Device” in the tool.

       

      Switch to LOADER:

      • Press “Switch”. 

      • Observe the Android device and accept the connection on its screen.

      • The Android device will re-enumerate as a LOADER. 

      • Device. - The Android device is now ready to accept new Firmware.

       

      Loading the image file:

      • Click the “Upgrade Firmware” tab.

      • Click the “Firmware” Button. 

      • Navigate to the location where you have downloaded the .img file.

      • Select the file, then click “Open”.

       

      Flashing the FW:

      • Click “Upgrade” 

         

      • The Process will begin.

      • There is a progress counter.

       

      Finishing up install:

      • The FW install will take several minuets and the Android Device will reboot.

      • You will see “Erasing” on the Android Device.

      • Once finished the Android device will boot into Android

      • The Android device will also re-enumerate as an MTP device

      • You can now disconnect the Windows PC and turn off Developer Options if needed. 

       

      If you have question, or additional information, please reach out to our support team - Details below:

      Sign up for our Customer Portal. The portal provide a home base for your to interact with MicroTouch support and services teams. It gives your a secure place to track and manage all open and closed support tickets—or file a new ticket—so they you move issues along at your own pace, see ticket activity and be reassured that your problems are being addressed. The portal also provides the most efficient method to initiate an RMA.

      Launch a Ticket with our technical resource center. The center is here to support you M-F, 8 AM to 5 PM EST.