What is the warranty for MicroTouch products?
For MicroTouch Touch Monitors, Windows Touch Computer and Android Devices MicroTouch’s warrants that the product is free from defects in material or workmanship under normal operation, for a period of three (3) years* following the date of purchase. For add on peripherals, such as MSRs, barcode scanners and Cameras MicroTouch’s warrants that the product is free from defects in material or workmanship under normal operation, for a period of two (2) years following the date of purchase. The full policy can be read on our policy page.
*Extended warranties are available for purchase; extending the three (3) year warranty up to five (5) years.
If you need an RMA / Repair:
We segment out RMAs into two categories and processed: Out of Box Failure, Standard Failure. The start of the RMA process for both is the same, you should first contact MicroTouch Technical Support so that a ticket can be created and failure verified by trained technicians.
Out of Box Failures are those failures reported to MicroTouch within 30 days of purchase. These RMAs will be advanced replaced by you distribution channel once failure has been confirmed by MicroTouch Technical Support.
Standard Failure are those failures reported to MicroTouch day 31 through month 36 after date of purchase. If MicroTouch Technical Support confirms the failure, an RMA number will be provided along with shipping instructions. We use a service swap model, meaning that in most situations a like new service unit is sent out while we are waiting return of the RMA'ed unit. This speeds up the RMA process considerably as you do not have to wait on the RMA'ed unit to be repaired and returned to you. Read more about service swap model
Contacting Technical Support to start the RMA process
Sign up for our Customer Portal. The portal provide a home base for your to interact with MicroTouch support and services teams. It gives your a secure place to track and manage all open and closed support tickets—or file a new ticket—so they you move issues along at your own pace, see ticket activity and be reassured that your problems are being addressed. The portal also provides the most efficient method to initiate an RMA.
Launch a Ticket with our technical resource center. The center is here to support you 8 AM to 5 PM EST.