Why is my Windows Device saying "Could not find the recovery environment"?
If you receive the error message “Could not find the recovery environment” when attempting to reset your MicroTouch Windows device, the Windows Recovery Environment (WinRE) may be disabled.
Solution: Enable the Windows Recovery Environment
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Open the Start Menu.
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Navigate to Windows System.
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Right-click Command Prompt and select Run as administrator. (You may get a User Account Control window that pops us. Select Yes)
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In the Command Prompt window, type the following command and press Enter:
reagentc /enable -
Wait for the confirmation message:
REAGENTC.EXE: Operation Successful
Next Steps
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Close the Command Prompt.
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Return to the Windows Recovery options and attempt to reset your PC again.
You should now be able to complete the reset process successfully.
This video demonstrates the issue and walks through the steps to resolve it.
If you run into any issues please submit a ticket by going to support.microtouch.com